We offer you 14 calendar days from the date of delivery to let us know that you wish to return an item. All you need to do is fill in this return form and send it back to us via email or post. The product must be sent within 14 calendar days from the day you submit the return form. Don’t forget to include the receipt or proof of purchase in the return package.
The shipping costs are non-refundable and we do not cover the shipping costs of the return.
Great news! Any product can be returned, but it must be in the same condition you received it and in the original packaging. In the case of digital products, please read the next question.
As you may know, our digital products (i.e. DigiBooks applications and/or downloadable ieBooks and/or Interactive Whiteboard Software) are delivered in the form of an activation code or a serial number. Please, note that in order to process the return of your digital products, the activation codes and/or serial numbers should not have been used to download or activate any digital material. We will happily issue you a refund, provided you notify us within 14 days of the purchase date at email@example.com. Our tech team will be verifying whether the above conditions are met before issuing the refund and you will be notified accordingly.
Once we receive your item, we will notify you of the status of your refund after inspecting the item. If the condition of the returned item is approved, we will issue a refund, minus the shipping fees.
We try to ensure that customers receive refunds within 14 working days of the delivery of the returned product. Delays may occur depending on your card issuer's policies.
Worry not! In the unfortunate event of a company or product error, we will cover all the shipping costs associated with the return and replacement of the order.
Rest assured that we try our best to ensure your shipment is received in a timely manner. We have partnered with the courier company DHL to deliver your packages between 3-5 working days. After the completion of your order, you will receive a confirmation email. When your order is dispatched, you will receive the tracking number and information regarding the courier company via email. Remember to check your spam folder!
Click here to learn the shipping costs to your country.
We always strive for unique customer service. That is why we do our best for you to receive your order within 3-5 business days following receipt of payment.
The delivery of our products may be delayed during public holidays and due to exceptional circumstances.
We offer free shipping on orders over €60! For a detailed list of the shipping cost per country, please refer to our Shipping & Delivery charges. If you are located in a remote area not served by a courier, Express Publishing reserves the right to apply a surcharge of €15.00 to cover additional shipping costs. If you refuse to pay this charge, Express Publishing will cancel the order and refund any amount already paid. Please note that all orders shipped to countries outside the EU may be subject to import taxes, customs duties and fees taxed by the destination country. As all these charges may differ from country to country and cannot be accurately predicted, Express Publishing does not cover such costs. For further information regarding the Custom Clearance policy in each country, you are advised to contact your local Customs Office.
Our warehouse is working hard to prepare your orders on time! That said, you can always contact us at firstname.lastname@example.org and we will do our best to assist you.
If you wish to return your order, fill out the Returns Form and send it along with the product or products you would like to return within 14 days after delivery.
We support four different means of payment so that you can choose what fits you best!
1. Payment via VISA, VISA ELECTRON, MASTERCARD & DINERS from any bank.
We support VISA, VISA ELECTRON, MASTERCARD & DINERS. The charge on your credit card is made through EUROBANK Security System (SSL 128-bit encryption). To complete your purchase, you are transferred to the Eurobank’s secure page so that no sensitive personal data or credit card details are stored in Express Publishing’s system.
If you prefer the privacy of PayPal checkout, you can also use PayPal for your purchases. For more information visit the PayPal website.
3. Bank Transfer
For payments via bank transfer please, deposit the order total of your purchases in the following bank account:
Bank: COMMERZBANK AG
Address: 60311 FRANKFURT AM MAIN, KAISERSTR. 30
BIC Number: COBADEFFXXX
Account Number (IBAN): DE76500400000650260300
Once you have deposited the amount, please email email@example.com a copy of your deposit slip, in order to accelerate the process of your order. You will also receive these details in the order confirmation email.
Our e-shop provides you with the option of viewing our products and your orders in currencies such as dollars ($) or pounds sterling (£), but you will be charged exclusively in euro (€). This is why, even if you have selected a different currency, the amount you will be charged will be converted to euros (€) in your shopping basket at the final step of the purchasing process. Your bank may potentially charge a small commission for the currency conversion, as the final purchase must be completed in euro (€), a transaction to which you are explicitly agreeing to upon finalising and submitting your order.
When you reach the Checkout page, under the total cost of your order there is a field named ‘Coupon code’.
Enter your coupon code into the corresponding field and click ‘Apply’ to apply the discount. Don’t forget to click the button because otherwise, the coupon will not be valid.
If you have any problems entering the code please contact us and we will be happy to assist you!
The prices displayed on our website include VAT.
Yes, it is! We take the security of your transactions very seriously and that is why our online store is protected by VeriSign supporting SSL protocol with 128-bit encryption.
Here at Express Publishing, we value your privacy as much as you do. For that reason, we have designed, implemented and integrated procedures that will allow us to protect and safeguard the information we hold about you. Rest assured that all information submitted by you is treated in a confidential and secure way, and with efficient protection of your personal data in mind at all times. If you are interested in knowing more, please click the link here.
Through our contact form