Frequently Asked Questions

01

What is Express Publishing’s return policy?

We offer you 14 calendar days from the date of delivery to let us know that you wish to return an item. All you need to do is fill in this return form and send it back to us via email or post. The product must be sent within 14 calendar days from the day you submit the return form. Don’t forget to include the receipt or proof of purchase in the return package. 

The shipping costs are non-refundable and we do not cover the shipping costs of the return.

02

What products can be returned?

Great news! Any product can be returned, but it must be in the same condition you received it and in the original packaging. In the case of digital products, please read the next question.

03

What if I change my mind about the digital product I ordered?

As you may know, our digital products (i.e. DigiBooks applications and/or downloadable ieBooks and/or Interactive Whiteboard Software) are delivered in the form of an activation code or a serial number. Please, note that in order to process the return of your digital products, the activation codes and/or serial numbers should not have been used to download or activate any digital material. We will happily issue you a refund, provided you notify us within 14 days of the purchase date at inquiries@expresspublishing.co.uk. Our tech team will be verifying whether the above conditions are met before issuing the refund and you will be notified accordingly.

04

What about Express Publishing’s refund policy?

Once we receive your item, we will notify you of the status of your refund after inspecting the item. If the condition of the returned item is approved, we will issue a refund, minus the shipping fees.

05

When can I expect my refund?

We try to ensure that customers receive refunds within 14 working days of the delivery of the returned product. Delays may occur depending on your card issuer's policies.

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Free shipping

On orders over 60€

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