In the event of company error, Express Publishing will cover all the relevant transportation costs associated with the return of the order.
If a customer wishes to return an order or to cancel their order after it has been shipped, where the company is not at fault, the customer will bear the corresponding cost of the courier.
The right of withdrawal
According to these provisions, you may withdraw from the sale agreement (with the exception of the cases mentioned below), without stating reasons, within 14 calendar days starting on the day on which either you, or a third party designated by you and who is not the carrier, took physical possession of the products.
You can exercise the right of withdrawal by any legal means. In any case, you will be considered to have exercised the abovementioned right of withdrawal if you send us the return form provided on our webpage (click on HERE) or if we receive any other unambiguous statement from you in any other form (by post, electronically, etc.) declaring your decision to withdraw from the agreement..
Immediately after the exercise of the aforementioned right of withdrawal, you are obliged to return the products without undue delay, and, in any case, within 14 calendar days of the date on which we were informed of your intention to exercise your right of withdrawal, via the contact form provided on our webpage, or in any other convenient way.
Upon effective withdrawal, you will be refunded the sum of money paid for the products, along with any delivery costs (with the exception of additional costs resulting from you choosing any type of shipment other than the most favourable type of standard shipment we offered). You will pay the costs for the return of the products. As soon as the products are received, and after the company ascertains that they are in an appropriate condition, in accordance with the conditions laid out below, the company will, without delay, fully refund the price paid, using the same means of payment originally used by the client. It should be noted that the company may withhold the refund until we receive the products, or until you provide proof that you have returned them, whichever occurs first..
You are only responsible for any depreciation of the products due to unnecessary handling, not handling which is necessary to define the nature, features and function of the products.
You are not eligible to withdraw from the agreement if this agreement concerns the purchase of any one of the products undermentioned:
- Products tailor-made to the client’s needs.
- CDs/DVDs without their original packaging.
- Digital material not provided by any other physical means.
You are eligible to withdraw from an agreement only on condition that the products are returned in the same condition as you received them, without any damage to their original packaging or their content.
In case of the return of a product, you are obliged to return it in its original packaging, accompanied by all its components.
It should be noted that no returns will be accepted and no money will be refunded if the product has been used or damaged.