Career Paths: Call Centers

Career Paths: Call Centers

Authors: 
Virginia Evans,Jenny Dooley,Sarah Miranda

Other titles from this series



Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers stepby-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production.

Included Features

  • A variety of realistic reading passages
  • Career-specific dialogues
  • 45 reading and listening comprehension checks
  • Over 400 vocabulary terms and phrases
  • Guided speaking and writing exercises
  • Complete glossary of terms and phrases

The Teacher´s book contains a full answer key and audio scripts.

The audio CDs contain all recorded material in American English and British English.

Books 1-3 of Career Paths: Call Centers are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively.

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Career Paths: Call Centers - Student's Book (+ Cross-platform Application)
41.81€
33,44 €
 
Description: 
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems. The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production. Included Features A variety of realistic reading passages Career-specific dialogues 45 reading and listening comprehension checks Over 400 vocabulary terms and phrases Guided speaking and writing exercises Complete glossary of terms and phrases The Teacher´s book contains a full answer key and audio scripts. The audio CDs contain all recorded material in American English and British English. Books 1-3 of Career Paths: Call Centers are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively. The Application is compatible with the following operating systems: Microsoft Windows Vista / 7 / 8 / 8.1 OS X 10.7 or later iOS 6 or later Android 4.2 or later. Because of the large amount of devices with different specs available worldwide it is possible for the end user to run into problems while running the application. We have successfully tested the app on Samsung Galaxy S3, Samsung Note 2/3, Samsung Galaxy Tab, Samsung Galaxy Tab 2, LG L90, ASUS Transformer, Sony Xperia Z, Turbo-X Spice IV, Prestigio PAP5044DUO, OTPC.
Title Type: 
Student's Book (+ Cross-platform Application)
ISBN: 
978-1-4715-1215-5
Description: 
Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems. The series is organized into three levels of difficulty and offers a minimum of 400 vocabulary terms and phrases. Every unit includes a test of reading comprehension, vocabulary and listening skills and leads students through written and oral production. Included Features A variety of realistic reading passages Career-specific dialogues 45 reading and listening comprehension checks Over 400 vocabulary terms and phrases Guided speaking and writing exercises Complete glossary of terms and phrases The Teacher´s book contains a full answer key and audio scripts. The audio CDs contain all recorded material in American English and British English. Books 1-3 of Career Paths: Call Centers are rated for the Common European Framework of Reference for Languages at A1, A2 and B1 respectively. The Application is compatible with the following operating systems: Microsoft Windows Vista / 7 / 8 / 8.1 OS X 10.7 or later iOS 6 or later Android 4.2 or later. Because of the large amount of devices with different specs available worldwide it is possible for the end user to run into problems while running the application. We have successfully tested the app on Samsung Galaxy S3, Samsung Note 2/3, Samsung Galaxy Tab, Samsung Galaxy Tab 2, LG L90, ASUS Transformer, Sony Xperia Z, Turbo-X Spice IV, Prestigio PAP5044DUO, OTPC.
Career Paths: Call Centers - Student's Book (+ Cross-platform Application)