Express Publishing Express Publishing

Career Paths: Call Centers

Career Paths: Call Centers is a new educational resource for call center professionals who want to improve their English communication in a work environment. Incorporating career-specific vocabulary and contexts, each unit offers step-by-step instruction that immerses students in the four key language components: reading, listening, speaking and writing. Career Paths: Call Centers addresses topics including communications equipment, job opportunities, answering calls, tech support and automated systems.

Included Features

  • A variety of realistic reading passages
  • Career-specific dialogues
  • 45 reading and listening comprehension checks
  • Over 400 vocabulary terms and phrases
  • Guided speaking and writing exercises
  • Complete glossary of terms and phrases
CEFR LEVEL A1 - B1
Career Paths: Call Centers - Student's Book (with Digibooks App)

Career Paths: Call Centers - Student's Book (with Digibooks App)

ISBN: 978-1-4715-6247-1
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Career Paths: Call Centers - Teacher's Pack

Career Paths: Call Centers - Teacher's Pack

ISBN: 978-1-3992-0339-5
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Career Paths: Call Centers - Teacher's Guide

Career Paths: Call Centers - Teacher's Guide

ISBN: 978-1-4715-5203-8
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Career Paths: Call Centers - DIGIBOOKS APPLICATION ONLY

Career Paths: Call Centers - DIGIBOOKS APPLICATION ONLY

ISBN: 978-1-4715-6076-7
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